Introduction
Our main objective is to satisfy 100% of our travelers, visitors, and customers, and the trust you can place in our services is a major asset for our business. Therefore, La Dommarienne is committed to respecting the confidentiality and security of the personal and financial information you provide to us. We explain below how we collect and use your personal information in order to keep it secure and private.
Our main objectives regarding our privacy policy
At La Dommarienne, we use your information to provide you with the highest quality of service, but our main duty is to secure this information and use it as you wish. Therefore, our main objectives are as follows :
- Apply security and confidentiality standards in order to ensure the security of your information,
- Provide access to your information to authorized employees for communication purposes, improving our services, and managing our business,
- Share your information with third parties with your prior consent and when you have confirmed your interest in specific services (hotels, activities, cruises…),
- Allow our travelers to access their private information upon request,
The information we collect and retain
La Dommarienne collects general information. When you send us a request, we generally ask for the following personal information :
- Name, address, email, phone numbers, city, country of residence
- Travel-related information: destinations you are interested in, how many people are expected to travel with you, your budget, your travel dates and / or your travel requirements and preferences.
- Other traveler information such as passport data, travel insurance, details of your credit card(s), your airline tickets. We also collect IP addresses in order to obtain statistics such as the number of visits to our websites, the bounce rate, and the location of our visitors. This type of information helps us provide a personalized service to our customers.
However, we never collect :
- Sensitive information such as religion, politics, race, or health, unless the services you ask us to provide require it (for example, access for people with disabilities, access to a medical center in case of emergency during your trip…)
- Personal information of children under eighteen years of age, unless we obtain written consent from the parents and / or unless the services you ask us to provide require it (for example, access for disabled children, allergies…)
How do we collect and retain your information
We collect your information using the following methods :
- From request forms on our Website, written forms during events, or on our social networks,
- From online booking engines on our partners’ websites when you inquire about a program or when you want to obtain a tailor-made quote (you can refer to the “Third Parties” section, which details the list of partners from which we collect your information).
- During individual conversations at our events or during personalized conversations with our Travel Experts by phone, mobile, or any other messaging technology,
- From responsible travel organizers who have received prior approval from travelers to share their personal information with La Dommarienne so that we can provide them with the most personalized services,
- From emails sent by our travelers and / or prospects to our contact email address.
- From booking forms and comments on the Web.
Your data is retained for the duration necessary for the following purposes :
- Newsletter and commercial offers: your data is retained as long as you do not unsubscribe. You can change this setting at any time and unsubscribe – see the paragraph “Unsubscribing from our marketing lists or accessing your personal information”
- Request for a travel quote, travel arrangement: your information will be retained for the duration necessary to carry out your quote and your trip.
- In the absence of contact from your side for a period of five years, we will archive your personal data for an additional five years before their final deletion.
How do we use your information
We collect your information in order to :
- Identify you, understand your needs, and respond to you when you submit a request,
- Inform you by sending you our newsletter about our latest programs or promotions,
- Be able to adapt our offering day-to-day based on your needs,
- Personalize our communications and improve our product strategy based on your characteristics or preferences,
- Comply with the law or any legal authority that may require it,
- Finalize your booking and provide our partners with the information necessary for your trips: as a travel agent, we provide services on behalf of other suppliers (hotels, transportation, cruises, insurance, activity companies)
Third parties
Third parties are the companies to whom we disclose or from whom we collect your personal information, such as:
- Other legal entities or companies in the La Dommarienne group
- Companies that provide La Dommarienne with specific services, such as:
- Information systems, IT, postal mail, email providers, digital suppliers,
- Social media platforms or communication agencies,
- Travel suppliers and / or travel organizers,
- Any company, organization, or person who may have asked you to provide your personal information and who you have granted permission to provide to La Dommarienne (for example, your group coordinator).
Cookie technology
The purpose of cookie technology is to help visitors have a better interaction between our websites and their Internet-enabled devices: a cookie is data sent by a website and that we temporarily store on your computer or device to give you access to the Internet. When you access our website, La Dommarienne uses cookies to collect and use information in order to track your user preferences and offer you relevant products and advertisements. You can modify your Internet browser settings at any time to accept / delete cookies or be notified when cookies are being used.
Security
Your personal information is stored on servers with limited access. We strive to protect the security of these servers and your identifiable personal information.
Policy changes
We invite all of our visitors, guests, and partners to regularly consult this page, where any changes to this privacy policy will be added at a later date. Rest assured that the information collected under this privacy policy will not be used without your consent if the privacy policy is brought to change in the future.
Deletion of our marketing lists or access to your personal information
You’ll be missed… but if you don’t want to receive our notifications, we will respect your choice: You can unsubscribe from our newsletters via the latest newsletter you received or contact us via our form. We will remove you from our mailing list and send you an email notification. You can request access to and / or deletion of your personal information by sending an email to the same address.
La Dommarienne privacy policy amendment date
As part of continuous improvement, the La Dommarienne privacy policy was updated on July 22, 2025 on the site ladommarienne.mythicsaas.com.